Q: How was my Aspire Tier calculated?
A: Your Aspire account will be placed into the corresponding Tier based upon the previous Aspire Level.
Q: What happens to all my available benefits?
A: The entire balance of your available benefits will be transferred into the new Aspire Rewards portal and will be available to you on November 12, 2018.
Q: What happens to my potential benefits?
All of your potential Aspire benefits will be added to your available balance in the new Aspire Rewards portal on November 12, 2018.
Q: What happened to Accessory Benefit?
A: As Signia continues to lead innovations in rechargeable technology, the Accessory Benefit program will be discontinued with this transition. All of our patient-facing accessories are available in the Aspire Catalog.
Q: What happened to the battery survey?
A: Aspire Members will still have access to all the supplies needed to support their practice. For our Aspire Members in the Professional and Medical versions, a quarterly grant of bonus points will cover everything from batteries to receivers and can be used at any time.
Q: Will I still get my Practice Support Options?
A: Yes, Aspire Members in the Professional program will receive 1 or 2 pre-paid subscription to a service of their choice. Choose from Office Management Software, Website Hosting, Lead Tracking, or – new to Aspire – Medical Billing!
Q: Do I need to re-enroll?
A: No, all of your account information will be transferred to the new Aspire Rewards Program.
Q: When will I recalculate again?
A: The new Aspire Rewards Program will feature an annual recalculation instead of a 90-day cycle. The first annual recalculation in the new Aspire Rewards Program will happen on January 1, 2020.
Q: Will my Aspire Tier fluctuate?
A: No, the new Aspire Rewards Program will only recalculate once a year. This means that throughout the year the account can only move up to a higher Tier as more qualified purchases are made.
Q: When will my Marketing Co-op be awarded?
A: Aspire Members will continue to receive Marketing Co-op on a quarterly basis beginning on January 1, 2019.
Q: Has my pricing or warranty terms changed?
A: While pricing and warranty are no longer a part of the Aspire Rewards Program, your current terms will remain in effect during the transition. Contact your Signia Sales Representative to be sure these terms are right for you.
Q: Do I still receive free shipping?
A: Yes, Professional and Medical Aspire Members who are Tier 1 or higher will receive complimentary shipping on all of their hearing instrument orders.
Q: Who can I talk to for more information?
A: Your Signia Sales Representative will be able to answer any questions you may have about the launch of the new Aspire Rewards Program and what it means for your practice.
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