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November statements were sent out in early December. Please note that these statements may not be complete for all of your purchase channels.

We are experiencing a temporary delay in order and return processing due to an infrastructure upgrade. Your statement may be affected by this delay, which means some recent credits, returns, and purchases may not appear.

Although credit returns are being processed daily, if your credit does not appear, you can expect to receive your credit memo within the month of December. Please feel free to omit paying invoices that are pending a return credit memo.

As always, you can make your payments over the phone, by mail, or through mySignia. Just remember to refer to your business partner number, located on your invoice (see the PDF of the DOCUMENT OVERVIEW below for more details).

If you have any questions, please contact the Accounts Receivable Department at 1-800-766-4500. For additional questions or concerns feel free to use the Live Chat feature on our mySignia site and note that you can also contact several groups directly via email:

 

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Select one or all of the overview documents here for more information related to the enhancements made to Account Structure, Documents and MySignia.

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