Q: How was my Aspire Tier calculated?
A: Your Aspire account will be placed into the corresponding Tier based upon the previous Aspire Level.
Q: What happens to all my available benefits?
A: The entire balance of your available benefits will be transferred into the new Aspire Rewards portal and will be available to you on November 12, 2018.
Q: What happens to my potential benefits?
All of your potential Aspire benefits will be added to your available balance in the new Aspire Rewards portal on November 12, 2018.
Q: What happened to Accessory Benefit?
A: As Signia continues to lead innovations in rechargeable technology, the Accessory Benefit program will be discontinued with this transition. All of our patient-facing accessories are available in the Aspire Catalog.
Q: What happened to the battery survey?
A: Aspire Members will still have access to all the supplies needed to support their practice. For our Aspire Members in the Professional and Medical versions, a quarterly grant of bonus points will cover everything from batteries to receivers and can be used at any time.
Q: Will I still get my Practice Support Options?
A: Yes, Aspire Members in the Professional program will receive 1 or 2 pre-paid subscription to a service of their choice. Choose from Office Management Software, Website Hosting, Lead Tracking, or – new to Aspire – Medical Billing!
Q: Do I need to re-enroll?
A: No, all of your account information will be transferred to the new Aspire Rewards Program.
Q: When will I recalculate again?
A: The new Aspire Rewards Program will feature an annual recalculation instead of a 90-day cycle. The first annual recalculation in the new Aspire Rewards Program will happen on January 1, 2020.
Q: Will my Aspire Tier fluctuate?
A: No, the new Aspire Rewards Program will only recalculate once a year. This means that throughout the year the account can only move up to a higher Tier as more qualified purchases are made.
Q: When will my Marketing Co-op be awarded?
A: Aspire Members will continue to receive Marketing Co-op on a quarterly basis beginning on January 1, 2019.
Q: Has my pricing or warranty terms changed?
A: While pricing and warranty are no longer a part of the Aspire Rewards Program, your current terms will remain in effect during the transition. Contact your Signia Sales Representative to be sure these terms are right for you.
Q: Do I still receive free shipping?
A: Yes, Professional and Medical Aspire Members who are Tier 1 or higher will receive complimentary shipping on all of their hearing instrument orders.
Q: Who can I talk to for more information?
A: Your Signia Sales Representative will be able to answer any questions you may have about the launch of the new Aspire Rewards Program and what it means for your practice.
November statements were sent out in early December. Please note that these statements may not be complete for all of your purchase channels.
We are experiencing a temporary delay in order and return processing due to an infrastructure upgrade. Your statement may be affected by this delay, which means some recent credits, returns, and purchases may not appear.
Although credit returns are being processed daily, if your credit does not appear, you can expect to receive your credit memo within the month of December. Please feel free to omit paying invoices that are pending a return credit memo.
As always, you can make your payments over the phone, by mail, or through mySignia. Just remember to refer to your business partner number, located on your invoice (see the PDF of the DOCUMENT OVERVIEW below for more details).
If you have any questions, please contact the Accounts Receivable Department at 1-800-766-4500. For additional questions or concerns feel free to use the Live Chat feature on our mySignia site and note that you can also contact several groups directly via email:
- Technical Support – firstname.lastname@example.org
- Audiology – email@example.com
- Customer Care – firstname.lastname@example.org
- Customer Care Operations – Ccoperations@sivantos.com
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