How does it work?
There are two ways to leverage this service. Either you submit a repair form on your patient’s behalf, or they submit themselves:
Assist your patients remotely
Despite these unprecedented times, Signia remains committed to doing everything we can to help you and your patients. To that end, we are offering a new, direct-to-patient repair service, enabling your patients to benefit from needed repairs without having to leave their homes.
Download our direct-to-patient repair form
Requesting repairs for a patient
Complete the standard repair form as you normally would, clearly indicating the following information in the highlighted boxes:
- Box 1: Patient name
- Box 2: Patient phone number
- Box 3: Provider name
- Box 4: Patient Home address
The repaired devices will then be sent directly to your patient.
Although no signature is required for the delivery, please notify your patient to be on the lookout for the package.
Please note: we cannot ship to a PO box.
Patient requests repair directly
For a patient to request the repair, they will first need your approval to send their devices to us. Should a patient reach out to us directly, a member of our Customer Care team will contact you to confirm.
If the patient is approved to send us their devices in need of repair, we will send the patient a service request form letter with easy-to-follow instructions, as well as a UPS bag and return label. Once the repair is made, the patient will receive the repaired devices directly.
If the patient is approved to send us their devices in need of repair, we will send the patient a service request form letter with easy-to-follow instructions, as well as a UPS bag and return label. Once the repair is made, the patient will receive the repaired devices directly.
The hearing aid settings will be saved at service order entry. If the patient settings are unable to be restored, our Customer Care team will reach out to you to for the best resolution (e.g., reprogramming based on patient’s audiogram, readjust via TeleCare, or send back to you or the patient).
Download our direct-to-patient repair form
Navigating a new landscape
As your practice continues to respond to the ongoing spread of the COVID-19 virus, Signia has assembled a new resource center to help you adapt to these new challenges. Please visit our Practice Development page for tools, advice, and expertise to stay informed, communicate with your patients, and make the best decisions for your practice.