
Practice Development to Support You
Practice Development Webinars
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**NEW** Front Office Training and Customer Service
In this course you will learn some important steps around creating a positive customer experience. You will learn about the importance of your image, patient interactions, and how even the small details can make a difference.
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Work Smarter, Not Harder for those Patient Referrals.
The dreaded patient referral initiative: we all know we must do it, but sometimes we do not have a plan. In this 30-minute session, attendees will learn how to drive patient referral traffic to their practice and increase sales. Join us to learn key strategies to drive this initiative, train your team effectively, and launch a successful program.
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Marketing 101
Learn about high-touch digital marketing in a low-touch economy with our special guest, Paul Dybala, PHD from AudiologyDesign.
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Prepare for Successful Reopening
In this webinar, practice owners, office managers, and providers will learn how to reopen their practice with a strategy, precision, and success. We will focus on not only which appointments types are the best, but why.
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TPNs: The Who, How, and Why of it
In this course, we will cover the basics of Third Party Networks and the best ways to maximize their benefits for your practice.*
*This presentation is only intended to provide content that may be beneficial to you. We are in no way recommending any specific course of action and urge you to follow your state and/or local requirements for essential vs. non-essential services and CDC guidelines during the COVID-19 pandemic.
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Signia Practice Management: Patient Communication and Outreach
In this segment, we will discuss key strategies when it comes to reaching out to your patients during these challenging times. Strategies discussed in this course pertain to all practice situations.
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COVID-19 Financial Management
In this segment of our continued series on Practice Development, we will help guide you through key elements to support your business during the COVID-19 pandemic. We will provide you with strategies on how to maintain cashflow, as well as introduce you to specific details surrounding the SBA loan process and details.
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Understanding Your Business KPIs
How impactful would it be if you had a better understanding of the health of your business? In this course, we will cover several key metrics to help understand your business, uncovering areas of opportunity, and setting future goals.
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Profit/Loss Statement of a Hearing Practice
Learn and analyze the key points of a profit/loss statement. In this course, we define profit, net income, and review profit margins to provide a better understanding of how to calculate your practice break-even point, better manage daily operations, and ensure the financial health of your business.
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Communicating and Managing your Practice During Turbulent Times
Presented by our partners at AudiologyOnline, this on-demand webinar will cover leadership strategies for difficult times, staff communication plans, and productivity tips.
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Stay connected with your patients with TeleCare
With Signia’s TeleCare solution, you can remain in touch with patients during this time of social distancing.
TeleCare enables you to support patients remotely and make adjustments to their devices while they stay in the comfort of their own home. Whether you’re new to TeleCare or a long-time user, this tool will likely play a bigger role for your practice in the weeks and months to come.
To better assist you in addressing market disruptions and making the best use of your quarantine, Signia has developed a series of webinars intended to instruct you on the best ways to manage practice while clients cannot visit your office.
Practice Development Podcasts
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Expert Tips for Reopening Your Doors **NEW**
What’s the best way to let patients know my doors are open? How can Remote Care help in a still-uncertain world? How should I be scheduling appointments? Tune in for expert advice to help welcome patients back in-person or remotely!
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The PPP Loan Process due to COVID-19: from a Customer’s Perspective
In this podcast, customer and business-owner Todd Beyer share his experience with applying for the Payment Protection Program loan and the SBA Loan Forgiveness Application.
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Telehealth in Audiology: Signia’s TeleCare Helps Navigate the Journey of Remote Care
In this podcast, two of our clinical education specialists discuss how a remote patient care experience can be completed from start to finish, meeting the hearing needs of patients with improved satisfaction and acceptance throughout their journey.
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Summer Launch webinars and our 8-part Series of Podcasts
Gain access to our Summer Launch webinars and our 8-part Series of Podcasts by Dr. Brian Taylor titled “Patient Centered Communication and Customizing the Patient Experience”
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At a time when reducing the spread of the coronavirus is on many people’s minds, it can be difficult to keep up with everything you need to do. On this page, you will find the resources, advice, and expertise you’ll need to stay informed, communicate with your patients, and make the best decisions for your practice.
Practice Development Marketing and Business Support
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Suggested Patient Letters and Communications Regarding Practice Availability
Right now, many patients may not be aware of which hearing services are available to them. To help reduce confusion, we have developed some templates so that you can keep your patients informed on the most recent changes to your practice availability and provide contact information should they require remote assistance.
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Templates for COVID-19 Social Media Posts
We understand that this is a difficult time for you and your practice, which is why we’ve built a series of templates for social media posts addressing COVID-19 intended to support your patients’ hearing needs during these troubling times. Inform your patients about remote services such as TeleCare, extra steps they can take to preserve their hearing health, hours of availability, and more!
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Direct-to-patient repair service
Need help assisting your clients with repairs? Signia is offering a new, direct-to-patient repair service so your patients can receive necessary repairs without leaving their home.
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Additional COVID-19 Resources to Support Your Practice
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External Resources for Hearing Care Professionals
Get up-to-date information from the CDC for all things related to the Coronavirus
CDC resources for Healthcare Professionals Caring for COVID-19 Patients
American Academy of Audiology Clinical Recommendations
Government Response to Coronavirus, COVID-19
Local Essential Services Assistance
Hearing Review: 7 Tips for Audiologists Responding to the COVID-19 Health Emergency
Audiology Service Delivery Considerations in Health Care During Coronavirus
CISA Guidance on Essential Critical Infrastructure Workers
COVID-19: Tracking of State Laws and Regulations for Telepractice and Temporary Practice.
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General COVID-19 Support Links
General Support Links
https://www.usa.gov/coronavirus
https://www.cdc.gov/coronavirus/2019-ncov/index.html
http://www.211.org/services/covid19
https://www.audiology.org/covid-19-and-clinical-recommendations-0
https://www.hearingreview.com/uncategorized/7-tips-for-audiologists-respondingto-the-covid-19-health-emergencySmall Business Financial Support
https://www.sba.gov/funding-programs/disaster-assistance
https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources
COVID-19 Small Business Loan GuideBanking
https://online.citi.com/US/JRS/pands/detail.do?ID=covid19
https://www.wellsfargo.com/jump/enterprise/coronavirus-response
https://www.usbank.com/splash/covid-19.html
https://www.pnc.com/en/customer-service/update-center.html
https://www.truist.com/coronavirus-information
https://www.chase.com/digital/resources/coronavirusCredit Cards
https://www.creditcards.com/credit-card-news/credit-card-issuers-reliefcoronavirus/Student Loans
https://navient.com/covid-19
https://studentaid.gov/announcements-events/coronavirusUnemployment
https://www.dol.gov/newsroom/releases/eta/eta20200312-0Communication
https://www.fcc.gov/keep-americans-connected#pledges - Resources Available from Signia's Valued Partners