Introducing Signia Delivers

Territory Account Manager (TAM): Your TAM is your personal Signia contact in the field, available for on-site visits and providing dedicated support for you and your business.

Inside Sales Representative (ISR): As your primary in-house Signia contact, your ISR can support your day-to-day needs and address all of your questions – from pricing and promotions, to order tracking, co-op, Aspire, and much more.

Co-Op Marketing Specialist: Whether it’s updating your website with products, organizing a marketing event, or scheduling advertising opportunities, your Co-Op Marketing Specialist can guide you with recommendations and best practices, in addition to supporting Aspire co-op reimbursement.

Regional Director (RD): As the sales lead in the region, your RD provides an in-depth understanding of the market and guides both the TAMs and ISRs to ensure you receive the support you deserve and strategies to enhance your practice.

Clinical Education Specialists (CES): Available for virtual and on-site training support on everything from products to software, your CES will ensure you are equipped with the knowledge and skills needed to make each patient fitting a success!

Audiology Support: From advice on fitting and product selection, to support programming a Signia hearing aid, your knowledgeable, in-house Audiologist is trained and ready to help!

Your access to everything Signia 24/7 – including purchasing, order tracking, marketing library, and more! You can even use the LiveChat to communicate with a representative from Audiology, Technical Support and Customer Care visit mySigniausa.com to login or create an account.

From placing and tracking orders to routing inquiries and questions, your CCR is available to support your daily requests via phone, email and fax! Call the main number or email customerservice-shi@sivantos.com for direct support.

Driving quality and efficiency, this team will proactively reach out to you to address any inconsistencies or concerns to minimize delays and improve order accuracy.

Contact our team of experts for troubleshooting and support for almost everything – including software, mySignia, Bluetooth, apps, remote controls and more.

Leverage these dedicated hotlines for specific support:

• For technical issues related to Connexx, mySignia, iScan, Noah, Unity systems, and programming devices, call 888-231-1333
• For questions specifically related to hearing aid fitting support or recommendations, including custom hearing aids, earmolds and hearing protection devices, call 800-766-4500.

To reach our dedicated team of specialists with all statement related questions, including payments, invoices and credits, call the main number or email shiaccountsreceivable@sivantos.com. For questions related specifically to pricing, contact your Signia Sales Representative.

Working behind the scenes, Signia’s dedicated team of professionals are committed to optimizing processes, improving workflows and ensuring timeless and quality of all orders and deliveries.

The most robust rewards program in the industry, Aspire powers your practice with plenty of perks. The more you buy, the more benefits you unlock.

• Already a member? Your Signia Sales Representatives are your primary contacts for day-to-day questions, and additional back-up support is available at Aspire@signiausa.com.

From eye-catching B2C awareness campaigns and support with lead generation, to top-notch events and product collateral, the Signia Marketing team delivers the messaging and support to help you grow.

Enhance your brand and bottom line. Signia’s Signature Battery Program offers the industry’s most aggressive discounts and best selection of customized battery labels. Contact your Inside Sales Representative to get started or email custombatteries@sivantos.com.

We know you’re busy and can’t always respond to patients. Our Consumer Relations experts are available to swoop in and address a variety of common patient questions – from non-technical issues to Bluetooth pairing. Patients can call the dedicated bluetooth hotline for pairing support at 1-800-350-6093 or call the main number and ask for the consumer relations team directly.