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At a time when reducing the spread of the coronavirus is on many people’s minds, remote assistance for hearing aids is essential. TeleCare offers remote assistance and supports you from the first appointment all the way through aftercare.

Virtual appointments via Signia TeleCare

Did you know that Signia offers you the possibility of comprehensive remote support via Signia TeleCare? Via TeleCare, you can schedule follow-up appointments and adjust the hearing aid settings remotely without your clients needing to leave the comfort and security of their own home.


 

Offer your clients the gold standard in remote assistance.

Remote Tuning

Ensure your patients feel comfortable with their hearing aids wherever there are. With TeleCare, you can have any issues solved quickly by making adjustments remotely.
TeleCare also allows you to communicate live via voice or video call during the remote session.

CareChat

Stay in closer contact with your patients via chat messages, voice, or video call. You can use TeleCare to communicate directly via your patients’ smartphone. It takes less time than traditional practice visits and allows you to troubleshoot any problems as quickly and efficiently as possible.

Daily Satisfaction Ratings

Predict trial success with ease by monitoring how your patients feel about their hearing experience on a daily basis. Patients get a daily reminder to leave a satisfaction rating in the Signia app. You can then see their ratings, comments, and wearing time in TeleCare, so you can promptly intervene to help via remote tuning, for example.

Hearing Lessons

Give your patients the opportunity to get to know their hearing aids at their own pace. They can rate their experience of the situations they are in, which makes the differences between devices visible – and lets patients know their feedback is listened to. This makes it much easier for them to select the right hearing aid.

*Sivantos survey 2019
**Article, Gisele Munhóes dos Santos, Ph.D., 2019: Achieving Excellence in Customer Service with TeleCare
***Article, Matthias Froehlich, PhD,Eric Branda, AuD, PhD,Dirk Apel, BS, 2020: User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance

TeleCare lets audiologists thrive.

Offer your clients the gold standard in remote assistance.
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