Offer your patients a personal, enhanced digital service.
Ensure your patients feel comfortable with their hearing aids wherever there are. With TeleCare, you can have any issues solved quickly by making adjustments remotely.
TeleCare also allows you to communicate live via voice or video call during the remote session.
Stay in closer contact with your patients via chat messages, voice, or video call. You can use TeleCare to communicate directly via your patients’ smartphone. It takes less time than traditional practice visits and allows you to troubleshoot any problems as quickly and efficiently as possible.
Daily Satisfaction Ratings
Predict trial success with ease by monitoring how your patients feel about their hearing experience on a daily basis. Patients get a daily reminder to leave a satisfaction rating in the Signia app. You can then see their ratings, comments, and wearing time in TeleCare, so you can promptly intervene to help via remote tuning, for example.
Give your patients the opportunity to get to know their hearing aids at their own pace. They can rate their experience of the situations they are in, which makes the differences between devices visible – and lets patients know their feedback is listened to. This makes it much easier for them to select the right hearing aid.
*Sivantos survey 2019
** White Paper, Gisele Munhóes dos Santos, Ph.D., 2019: Achieving Excellence in Customer Service with TeleCare
TeleCare lets audiologists thrive.
TeleCare is the ideal tool for our industry to win over a new generation of hearing aid wearers.Patrícia Coradini, CEO Comunicare
Thanks to TeleCare, we could increase our customer satisfaction and sales numbers.Daniel Braun, braun Hörgeräte GmbH & Co. KG
Offer your patients a flexible and modern service.
Try TeleCare - it's free!
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Get the most out of TeleCare.
What are the technical prerequisites for TeleCare?
- The Signia hearing aids as well as the smartphone of your patient should be compatible with the myHearing App. You can check the list of compatible devices on our website.
- Stable internet connection on your (WLAN or LAN with DSL/16MBit) as well as your patient’s (WLAN, LTE or 4G) side is needed.
- A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
How can I register and start to use TeleCare?
The easy and intuitive setup process enables you to activate TeleCare within a few minutes. Please follow the steps described in our Quick Guide.
Is TeleCare free of charge?
Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.
Are my personal data protected?
The data of your practice as well as patients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- and the myHearing app TÜV-certified. Sivantos has no access to your personal data.
The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between hearing care professionals’ browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).
How do you ensure that private patient information remains confidential?
We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your patient’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your patients can be fully confident about data security.