TeleCare at a glance
TeleCare supports you from the first appointment all the way through aftercare. Discover how you can get the most out of it.
At a time when reducing the spread of the coronavirus is on many people’s minds, remote assistance for hearing aids is essential. TeleCare offers remote assistance and supports you from the first appointment all the way through aftercare.
Virtual appointments via Signia TeleCare
Did you know that Signia offers you the possibility of comprehensive remote support via Signia TeleCare? Via TeleCare, you can schedule follow-up appointments and adjust the hearing aid settings remotely without your clients needing to leave the comfort and security of their own home.
Easy TeleCare activation of your patient in Connexx
Getting started with a new tool has never been easier. TeleCare works seamlessly together with Connexx to handle your patient data and settings. With just one click, you can activate your patient in Connexx for TeleCare.
Signia app: Stay connected with your patient
The combination of TeleCare and the Signia app lets your patient get used to their hearing aids in the most comfortable way. Hearing lessons, daily satisfaction monitoring, and the chat function enable you to understand the needs of your patient better and provide the best service.
Remote tuning: Providing in-trial support
Remote hearing aid adjustments can improve your patient’s trial experience significantly. TeleCare gives you the opportunity to make the needed changes, wherever your patient might be. Resolve difficulties via chat or (video) call – and by sending patients new settings that can be applied instantly via the Signia app. This way, you increase the chances of trial success and overall patient satisfaction.
Keep the conversation going after purchase
TeleCare helps you to maintain contact with your patients also after their trial phase has ended. You can continue to support your patients remotely as well as send out updates about your products, services, and special offers as targeted chat messages directly from TeleCare.