Project SI-nergy Updates
November statements were sent out in early December. Please note that these statements may not be complete for all of your purchase channels.
We are experiencing a temporary delay in order and return processing due to an infrastructure upgrade. Your statement may be affected by this delay, which means some recent credits, returns, and purchases may not appear.
Although credit returns are being processed daily, if your credit does not appear, you can expect to receive your credit memo within the month of December. Please feel free to omit paying invoices that are pending a return credit memo.
As always, you can make your payments over the phone, by mail, or through mySignia. Just remember to refer to your business partner number, located on your invoice (see the PDF of the DOCUMENT OVERVIEW below for more details).
If you have any questions, please contact the Accounts Receivable Department at 1-800-766-4500. For additional questions or concerns feel free to use the Live Chat feature on our mySignia site and note that you can also contact several groups directly via email:
- Technical Support – firstname.lastname@example.org
- Audiology – email@example.com
- Customer Care – firstname.lastname@example.org
- Customer Care Operations – Ccoperations@sivantos.com
Project SI-nergy Downloads
Select one or all of the overview documents here for more information related to the enhancements made to Account Structure, Documents and MySignia.
Project SI-nergy FAQs
Q: What is Project SI-nergy?
A: Project SI-nergy is a global project to refresh and modernize infrastructure.
Q: Why is Sivantos making this update?
A: Project SI-nergy is an essential change required to update legacy systems and allow for continued updates and improvements in the future.
Q: When will these updates go into effect?
A: Project SI-nergy is set to launch in November:
- Beginning on November 1, 2018 all documents will display your new unique business partner number(s). This includes delivery notes, credit memos and invoice (when applicable).
- Your next billing statement after November 1, 2018 will include the new information.
- You can also access this information on MySignia beginning on Monday, November 12, 2018
Look for more details related to documents and MySignia in the questions below.
Q:What changes after the launch?
A: Project SI-nergy will enhance the way that we work together through updates to Account Structures, MySignia and Aspire.
Q: Do I need to do anything?
A: No, you can continue with business as usual. Project SI-nergy will only make things easier.
Q: What are the specific account structure updates?
A: Each practice location or point of sale (POS) location will have one unique business partner number and the purchasing channel(s) you leverage (such as buying groups, third parties, etc.) can be selected by name. This will streamline the overall structure of your accounts and allow for more intuitive ordering, reporting and statements.
While this is a change, it will not hinder the way you work with us today – it will simply get easier!
Ordering over the phone: Our team can access your practice information in many ways – no need to worry. We can easily find your account with any information you have – including legacy numbers, practice address, phone number, etc. Just call our team at 1800 766-4500 and we are happy to assist.
Ordering on MySignia: Each location address and corresponding business partner number will be visible – so you can easily associate the unique numbers of each location, select ship to locations, etc. You will then be prompted to select purchasing channels or discount channels by name – so you no longer have to remember multiple account numbers. It’s really easy!
Q: How and where can I find my new account structure?
A: This is also very easy! Starting on November 5, 2018 you can access your new account number and structure in the following ways:
- If you contact your sales or customer care representatives, they can share the new account number with you. You can simply share your practice name and location, even your legacy account number to locate your new details.
- If you log-in to the new MySignia site, you will automatically be prompted to select your practice location or POS by address and the new account number(s) will appear next to each address listed – so you can intuitively select the correct location.
- On your next billing statement, you will receive new statements with the updated account numbers. Similar to the MySignia site, the address will also be displayed with the new account number so it is very intuitive.
NOTE – If you have made any recent changes location addresses, adding new practice locations, closing existing locations, and adding or removing purchasing channels recently and you do not see the changes reflected, please note that they may not have transferred over to the new system yet. If you have any questions you can contact Signia at 1-800-766-4500.
Q: Will my practice locations and purchasing channel options change?
A: No, all of your locations and purchasing channels will remain the same.
If you have any questions about the new format or notice that any recent changes are not reflected, such as location addresses, adding new practice locations, closing existing locations, and adding or removing purchasing channels, please contact the Customer Care team at 1-800-766-4500.
Q: Will there be any changes to my current bill-to, ship-to and invoice-only settings?
A: No, all of your previous requirements for bill-to, ship-top and invoice-only should remain the same.
Q: What is changing on MySignia?
A: MySignia is being refreshed with a modern, intuitive interface for ordering, tracking, invoicing, payments and so much more. This will make it easier to navigate sections, access content and download material – ultimately providing you with a more efficient practice management resource.
Q: Will MySignia be unavailable during the implementation update?
A: Yes. There will be no access to the MySignia site will be unavailable Saturday, November 10, 2018 and Sunday, November 11, 2018. The NEW MySignia site will be available on Monday, November 12, 2018.
Q: How will I log in to the NEW MySignia site once it launches on November 12, 2018?
A: Simply visit MySIgniausa.com (the same link as before) and you will be prompted to login with your username and password. You should use the same username and password from the old site, but if you cannot remember these details you can simply reset your password. Once logged in you will be on the NEW MySignia site!
Q: Who should I contact if I have questions?
A: Based on your questions or concerns you should connect with the following groups:
- Need help logging in to MySignia or experiencing a technical difficulty – Contact Tech Support
- Questions about your new account structure or ways to purchase – Contact Customer Care
- Questions about statements and invoice copies – Contact Accounts Receivable
Call 1-800-766-4500 and ask for each of these groups as needed.
Q: What are the updates to the Aspire Rewards Program?
A: The updated Aspire Rewards Program from Signia offers streamlined program offerings in a simple, easy to manage portal. Existing Aspire Rewards members should refer to the Aspire link on the Project SI-nergy homepage and will receive specific details about this update in the coming weeks.
Not an Aspire Rewards Member? Ask your Signia Sales Representative about the updated program to see how it can support you and your practice!
Sign up to stay informed and get SI-nergy updates.
Thank you for choosing Signia!Return to Project SI-nergy HQ